Inn Policies and Frequently Asked Questions
It is our desire to provide our guests with a stay at the Inn of which they reflect upon as a pleasant experience. Please feel free to contact us if you have any questions regarding the Inn’s accommodation policies outlined below.
Check-In: Check-in time is from 3-6 PM on the initial date of your reservations. If your anticipated arrival time requires a later check-in time, please contact the Innkeepers at least 24 hours prior to your arrival date to make necessary arrangements.
Check-Out: Our Check-out time is 11 AM promptly. Please make prior arrangements with Innkeepers if you require an earlier check-out time. A later check-out time must be discussed and prearranged with Innkeepers. Accommodating such a request is not guaranteed pending the Inn’s lodging reservation calendar and requires a $25 late check-out fee.
Room Rates: Room rates are quoted per room/per night with double occupancy (adult only) and are subject to all applicable taxes and fees. Our guest rooms are designed for a 2 person maximum occupancy. All rates include a chef’s choice full gourmet breakfast and afternoon refreshments for our overnight guests.
Minimum Age: Please recognize that Southern Seasons Inn is an adult only lodging amenity and not designed to accommodate children. Therefore, we are not able to receive guests under the age of 21. Lodging rooms are not able to be rented to persons under the age of 21.
Reservation – Guarantee Obligation: A credit card is required at the time of booking to secure your reservation. Every individual reservation guarantee requires a one-night (1) plus applicable taxes and fees Advance Payment (deposit) per room. This is applicable for up to and including two rooms under the same reservation. A confirmation will be sent at the time the reservation is made. The reservation balance is due at the time of check-in. Any additional add-on charges incurred during the stay will be processed and due prior to check-out. Please note that early departures constitute a cancellation and follow the Inn’s cancellation policy. Changes to your reservation will be considered a cancellation. Reserving three (3) or more rooms are considered a “Group Reservation” and need to be arranged through the Innkeepers. *When making re
Group Reservations (3 and more rooms): Please reach out to the Innkeepers for details regarding Group Reservations to obtain deposit and cancellation policies for groups.
Individual Cancellation Policy: Due to our unique accommodations and Inn size, cancellations have a significant impact on our business and require us to strictly adhere to this cancellation policy. We do not overbook our property and do not assume no shows. If you discover you are unable to use your reservation, please cancel promptly. If you cancel within 21 days prior to the date of your check-in date, the deposit is refundable less a $30 per room cancellation fee. Deposits are non-refundable for cancellations made after 21 days and prior to 15 days of guests’ reserved check-in date. All cancellations made less than 15 days of arrival date, will be charged the full cost of the complete reservation including applicable taxes and fees.
LODGING GUEST CANCELLATION POLICY & APPLICABLE CHARGES
|21 days or more prior to Check-in Date||Refundable Deposit less a $30/per room cancellation fee(s)|
|20 days thru 15 days prior to Check-in Date||Non-refundable deposit plus all applicable taxes|
|14 days or less prior to Check-in Date||Charge of complete reservation plus all applicable taxes|
The Inn’s “Group Reservation” (3 or more lodging rooms) has a different cancellation policy than what is reflected above. Consult with Innkeeper for details.
Payments: All major credit cards and cash are accepted.
Taxes: Each reservation is subject to the following required taxes: 7% state sales tax; 5% county hotel/motel tax; and a Georgia’s flat $5 per night/per room Hotel/Motel fee.
Parking: Free parking for overnight lodging guests is available at the guest entrance to the Inn. Space is limited and we are able to accommodate one car per reserved lodging room.
Accessibility: Please recognize the original structure of the Inn was built in 1901 and is recognized on the historic registry. Therefore, given the historic features of the building, it is not designed to accommodate disability access. All entries into the Inn include stairs and all lodging amenities require guests to use stairs.
Pets: For the safety, comfort and convenience of our guests, we do NOT allow pets at the Inn. This policy is strictly enforced.
However, please note that there are boarding options at nearby facilities. Service animals (please see below what defines a “Service Animal”) must be certified and guests must provide Inn with certification documentation at the time of making reservations.
Service Animals: In compliance with the Americans with Disabilities Act (ADA) definition of a service dog: “is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability.” Please note that Emotional Support Animals are NOT inclusive in this definition, in accordance to the State of Georgia law, and are NOT allowed on the property. If you need to bring a service dog to the Inn, please notify Innkeepers at the time of reservations so that we can properly prepare. We require that guests NEVER leave the service dog unattended (inclusive of reserved guest room) and that you take full responsibility for any waste cleanup and/or all damage caused to the facility and property at the Inn. Guest will be charged up to a $300 cleaning fee if any furnishings at the Inn have incurred soiling. Moreover, arrangements will be made to have all animals boarded if found unattended in the guest room; and the guest will be responsible for ALL applicable charges. Guest will forfeit their remainder guest status of the reservation at the Inn without a refund. Also note that (compliant with ADA Requirements) our staff may ask if the dog is a service animal required because of a disability, and what work/task has the dog been trained to perform. For the safety and security of other guests and staff, when any/all portion(s) of this policy is violated (at the discretion of the Inn), guests will be requested to leave the property without a refund. Please note that for the safety of the Inn’s guests and staff, any animal displaying aggressive/threatening behavior will result in the immediate removal from the property.
Smoking: Southern Seasons Inn is an exclusive non-smoking property. This policy is strictly enforced. Therefore, smoking (including but not restricted to tobacco, e-cigarettes and vapor instruments) is strictly prohibited, inclusive of the Inn’s outdoor grounds. If evidence of smoking is found at the Inn, violators will incur a $250 per night charge. In addition, violators will be asked to leave and forfeit remaining reserved lodging dates without a refund.
Exclusivity: Please note that the Inn (inclusive of the rooms and grounds) is for registered guests of Southern Seasons Inn. For the comfort, convenience, respect of privacy, and to ensure a quiet and quality stay for all of our guests, we ask that you do not bring in guests, friends, or family that you are visiting in the area. We are happy to make arrangements to provide outside visitors with a tour of the common areas when schedule allows.
Wireless Internet Access: We offer FREE wireless internet access.
- We do not accept walk-ins.
- For the safety of our guests, the Inn and the grounds, candles are not allowed at the Inn.
- Dinner service is available at an additional charge when Innkeeper’s schedule permits and with advanced arrangements. Charges for dinner service varies pending entree and are applied to guest’s bill and due at the time of check-out. Please visit with innkeepers individually if you would like to entertain having dinner at the Inn during your stay.
- A chef-selected hot breakfast is served 8:30 AM – 9:30 AM daily. Please make prior arrangements with innkeepers for a “breakfast to go” option if your travels require an early departure.
- Chef-choice refreshments will be offered to overnight lodging guests during the Inn’s hospitality hour.
Breakfast: We will do our best to accommodate any food allergies. Please let us know of any allergies at the time of making reservations and/or within 7 days of your arrival to be sure we can make every effort to accommodate any dietary needs.
Left Behind Items: We will keep your belongings for 90 days and will return them to you upon request. Guests are responsible for all shipping and handling charges.